1. EXCELLENCE-We are devoted to serving our residents and visitors and to exceeding their expectations.
2. COMMITMENT-We are committed to our members and to their professional development, service, safety and recognition.
3. SERVICE-We will always strive to provide prompt, courteous, and professional service to the best of our abilities.
4. EMPOWERMENT-We delegate official authority and trust our members with the power to provide customer service to the level of their abilities and imagination.
5. INNOVATION-We constantly explore new concepts and methods in order to increase our efficiency and/or effectiveness.
6. PARTNERING-We aggressively seek and accept partnerships to improve the quality of our organization and service.
7. INTEGRITY-We act ethically, we are honest, we keep our word, and take full responsibility for our actions.